Analytics

A truly convergent Omni-Channel Commerce & CRM Platform

With the Omni-Channel platform operating as data-capture engine, CSPs are able to track customer data and engagements through different channels and glean a better understanding of customers and their needs. Through its unified Analytics engine, customer journeys may include Omni-Channel assisted and proactive care, personalized customer interactions and offers, and improved targeted marketing campaigns.

Every information at your fingertips

Today’s digital business generates a vast amount of customer data and it is becoming increasingly difficult for agents to really know their customers. Emeldi Commerce allows the use of any external data source but additionally provides insights into all customer touchpoints and interactions happening on the omnichannel applications.

Unified data-capture engine

Understand your customers’ user journeys and serve them better through leveraging customer behaviour analytics to drive increased sales and NPS scores. Operators can de-calcify their business and focus on building captivating user experiences

  • Omni-channel assisted care
  • Personalized customer interactions
  • Proactive care
  • Improved targeting
  • Personalized / appropriate offers
  • Targeted marketing
  • Track customer engagement through different channels

360° Customer view

Emeldi Commerce – Omnichannel CRM provides a true 360° customer view enriched with relevant data therefore ensuring staff has all required information readily available. This includes but is not limited to:

  • Account Service Configurations
  • Users Management
  • Trouble Ticketing
  • Account Statements
  • Personalized offers
  • Usage Reports
  • Contract Management
  • Prolongations / Up-sales
  • Invoices
  • Payments
  • Personalized Notifications
  • Outage Reports

Industry-Recognized Solution

Emeldi Commerce® is a niche telecom disruptor according to Gartner. Gartner has featured Emeldi Commerce® among the leading digital commerce and CRM vendors 4 years running:

  • The Gartner Digital Commerce Vendor Guide, 2014 to 2018
  • The Gartner CRM Vendor Guide, 2016
  • IT Market Clock for Digital Commerce, 2016
  • Digital Multichannel IT Solutions for CSPs, Worldwide, 2016

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