CPQ – Service & Care

A truly convergent Omni-Channel Commerce & CRM Platform

Sophisticated commerce & care functionality covering E2E commerce and self-care processes through all channels. Facilitates definition, administration, and mapping of complex product relationships, pricing rules, and eligibilities tailored to CSP use cases enabling lightning-fast time to market.

Architected and designed specifically to address the needs of CSP

Emeldi Commerce® is a unified Omni-channel/CRM platform focused specifically on the Communication Service Providers (CSP) digital commerce space.

  • CSP-centric, product catalogue sitting at the center of the customer experience designed to address the specific technical nuances and business hierarchies of the telecommunications vertical.
  • Increases your shopping volumes by seamlessly driving dynamic, contextual, and personalized content to your consumers – optimized to maximize cross-sale & up-sale conversion rates
  • Provides advanced marketing, business, and management tools allowing you to easily configure, extend and monitor all aspects of digital commerce environments
  • Offers a highly scalable and fully modularized plug & play architecture; providing powerful, true-fit, and on-demand functionality tailored to CSP digital commerce needs

Fully automated, product catalogue-driven ordering & fulfilment

Emeldi Commerce is designed purely around CSP transactions and processes allowing for rapid deployment times and providing you with a highly targeted and high value proposition.

  • Product-catalogue driven end-customer experience providing a seamless propagation of sophisticated product and service definitions to customer-facing front-ends.
  • Sophisticated Configure, Price, Quote (CPQ) functionality allows for definition, administration, and mapping of complex product relationships, pricing rules, and eligibilities to telecom use-cases.
  • Telecom-specific product Catalogue provides significantly reduced time-to-market for the introduction of new products, services & campaigns.

 Engaging customer experience

  • Enables you to close the gap between sales channels offering a consistent and clean experience to your customers across all touch points
  • Increases customer experience, productivity, & retention through unified processes
  • Boosts customer loyalty by providing a holistic brand experience and consistent customer journeys across all touch-points
  • Allows you to achieve the full potential of their digital commerce vision across mobile, online, and in-store points of sale channels
  • Provides a Sophisticated cross-channel order retention processes

“Headless” commerce

Pure-play API Commerce lets you decouple channel presentation from its underlying digital commerce business logic, processes, and data allowing for a clean componentized, API-oriented architecture providing unit-based atomic operations:

  • Product search
  • Product information
  • Order capture / workflow
  • Shopping basket
  • Product eligibility
  • Product Price rules
  • InvoicesPayments
  • Service Requests
  • Customer account management

Converged physical and online shopping

Omni-Touch provides a unified suite of applications delivering all sales processes across both physical and online ecosystems.

  • Accurate and consistent real-time information about products, services and customers
  • Consistent handling of retail processes across any channel and customer touchpoint
  • On-demand fulfillment (same-day delivery, click & collect, online purchase with return in a store)
  • Centrally controlled inventory management — specifically designed for telco fulfillment processes
  • Central monitoring of transactions, goods movements and customer/user behavior
  • Low implementation/customization efforts → out-of-the-box telco solution

Industry-Recognized Solution

Emeldi Commerce® is a niche telecom disruptor according to Gartner. Gartner has featured Emeldi Commerce® among the leading digital commerce and CRM vendors 4 years running:

  • The Gartner Digital Commerce Vendor Guide, 2014 – present
  • The Gartner CRM Vendor Guide
  • IT Market Clock for Digital Commerce
  • Digital Multichannel IT Solutions for CSPs, Worldwide

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