Emeldi Commerce®

A truly convergent Omni-Channel Commerce & CRM Platform

Emeldi Commerce® enables CSPs to address some of the key challenges in Telecom’ Digital transformation and effectively close the gap between all sales channels, providing a consistent and continuous experience to end-consumers and users across all lifecycles and touch points.The core of Emeldi Commerce® is a Digital Experience Platform (DXP) built upon a highly scalable and fully modular Open API microservice architecture focused on robustness and horizontal scalability while delivering greater agility and operational efficiency aligned to modern devops principles.

True Omnichannel

Telecom Focus

Fully Modular

CPQ – Service & Care

Sophisticated commerce & care functionality covering E2E commerce and self-care processes through all channels. Facilitates definition, administration, and mapping of complex product relationships, pricing rules, and eligibilities tailored to CSP use cases enabling lightning-fast time to market. Learn More

Omni-Channel CRM

Sophisticated commerce & care functionality covering E2E commerce and self-care processes through all channels. Facilitates definition, administration, and mapping of complex product relationships, pricing rules, and eligibilities tailored to CSP use cases enabling lightning-fast time to market. Learn More

Order Management

Leverage consistent catalogue driven hardware & service ordering, provisioning, and fulfillment across all channels. Learn More

Enterprise Product Catalogue

Manage all physical products and digital services in one place – providing significantly reduced time to market for the introduction of new products, services and campaigns. Learn More

Analytics

With the Omni-Channel platform operating as sole data-capture engine, CSPs are able to track customer engagements through different channels and glean a better understanding of customers and their needs.Through its unified Analytics engine, customer journeys may include Omni-Channel assisted and proactive care, personalized customer interactions and offers, and improved targeted marketing campaigns. Learn More

Industry-Recognized Solution

Emeldi Commerce® is a niche telecom disruptor according to Gartner. Gartner has featured Emeldi Commerce® among the leading digital commerce and CRM vendors 4 years running:

  • The Gartner Digital Commerce Vendor Guide 2014 to 2018
  • The Gartner CRM Vendor Guide, 2016
  • IT Market Clock for Digital Commerce, 2016
  • Digital Multichannel IT Solutions for CSPs, Worldwide, 2016

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