Emeldi Commerce® SmartCity CRM

Emeldi Commerce® SmartCity CRM enables following functionalities:

  • entering users with all required sets of attributes
  • possibility to add additional customer/user attributes according to needs from city government (configurable)
  • bulk entering of users from predefined data (load from XLS, CSV files with proper structure)
  • enables support for e-Identification (e.g. physical visit of webuser at city front office where city front office agent verify identity) which connect citizen record with exact web-user record
  • enables communication with citizens or groups of citizens over different channels (paper mail, e-mail, SMS, push notification, voice-call, chatbot…) and registration of such communication (business interactions over various channels)