CRM Replacement

Emeldi Commerce^® CRM provides an integrated suite of functions to allow sales and customer service staff to oversee all angles of the customer lifecycle effectively: from initial contact to sales, after-sales service, financial and marketing management.

360 view

Emeldi Commerce^® CRM provides a 360º view of all client data. Easy- to-use dashboards give CSRs and supervisors key client information and highlight any actionable issues. All CRM capabilities are available promptly, empowering authorised users to oversee the total customer lifecycle through an instinctive GUI interface, which helps CSRs effect fast and effective navigation and task fulfillment.

For competitive reasons, CSPs, MVNEs and MVNOs need to be able to to launch quickly new types of services; particularly bundled items that can produce extra revenue and help increase ARPU and retention. Emeldi Commerce^® CRM has the adaptability and scalability to support effectively these needs.

Emeldi Commerce^® CRM offfers telecommunication companies a great opportunity to unify current innovations with separate legacy frameworks, creating one coherent and cohesive application that supports personalized omnichannel customer experiences.

User rights and secure access management

The user administration module provides the tools for configuration and control all users of the application within a Service provider organisation; ensuring that their data access rights align with their role profiles. For example, access to customer accounts can be limited according to market segments; and changes to levels of user data access is possible on a per screen/ per function/ per field level. Encryption options are also available.

Integrates across all channels

Emeldi Commerce^® CRM is a unique Digital Commerce Platform for the entire customer journey. It enables a unified user experience (UX) throughout the entire customer lifecycle.

The open architecture software integrates easily with other external applications and legacy CRM systems. It can also independently deploy individual functional blocks.

The distributed architecture is ideally suited for Agile Methodologies.

Cloud Native Architecture

Emeldi Commerce^® CRM is a modern, future-proof technical solution using a Microservices Architecture. This is focused on providing, amongst other attributes, robustness and horizontal scalability. It is aligned to the open standards of the TM Forum ODA.

It possesses great agility and operational efficiency; and supports fully DevOps principles and a zero-downtime release process; plus state of the art quality assurance (QA), achieved through an automated CI/CD process.