ING Czech Republic

ING Czech Republic is a member of Amsterdam-based ING Group – a global financial institution of Dutch origin with 112,000 employees. ING Group provides banking, insurance and asset management to more than 60 million clients in over 50 countries. ING has been operating subsidiaries within the Czech Republic and Slovakia since 1991, establishing itself as one of the first foreign life and pension insurance service providers within the region. In the Czech Republic is ING formed by several companies. Besides the bank, insurance company and pension fund, the service company ING Management Services, asset manager ING Investment Management and companies ING Real Estate and ING Lease.



ING Insurance

In order to better service its customers with an improved online offering, ING Insurance Czech Republic and Slovakia initiated a program to fundamentally revise its portal technology framework consolidating their existing heterogeneous portal applications into a centralized modern web-based platform with a goal to:

  • Offer an elect-to-select unified customer self-care portal for its entire product & service offering
  • Support direct and indirect sales channels by offering customers a powerful alternative to service their accounts
  • Improve flexibility of its online communication channel to the market and shorten lead-times for adaptive changes

Emeldi provided highly specialized software called ING Reinsurance to Czech and Slovak branch. The application offers an advanced evidence of insurance contracts and detailed statistics based on the evidence. Following the Emeldi Group’s successful delivery of the DSS portal platform implementation running on the Liferay Portal, ING has introduced unparalleled online self-service functionality to their customers increasing customer intimacy and confidence in the ING brand and its offerings.

For more information see the case study

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ING Apps  – mobile applications for iOS and Andriod phones and tables

Emeldi’s mobile ING Apps is a unique mobile solution assisting consultants for brokerage firms to execute complex calculations and cost simulations during their sales processes for various life insurance product offerings via mobile phones and tablets. This application serves as a powerful tool for delivering effective direct marketing presentations of ING’s life insurance portfolio to potential clients.

Anytime & Anywhere – within moments, ING’s tool allows brokerage agents to instantly provide modeling simulations of various insurance options for clients in a clear and concise manner, while visually engaging the customer with a sleek and attractive design befitting of ING’s well-respected corporate image.

This unique application brings ING Insurance significant savings, improved services to its broker companies,and ultimately contributes to strengthening the image of ING Insurance Company.

ING Apps is designed exclusively for broker companies cooperating with ING and is available for download on Apple App Store