OpenCall
OpenCall successfully positions itself as one of the most desirable MVNOs in the Czech Republic to serve the international community as a prepaid GSM service, offering low-cost national and international calls. Originally launched by DH Telcom (a low-cost Czech MVNO) in 2013, OpenCall now operated by O2.
Offering customer service in nine languages (English, Czech, German, Slovak, French, Russian, Ukrainian, Bulgarian, and Vietnamese) stands far above their competition in serving the expat community, and is the only virtual mobile phone operator in the Czech market to have its own physical retail outlet. By 2016, OpenCall had sold over 130,000 SIM cards and acquired 50,000 customers.
PROJECT INFO
OpenCall entered the Czech market in 2013 when MNVOs were just starting to boom. With Emeldi’s already established ability to success for bring new MVNOs into the Czech market, the Emeldi Commerce product enabled OpenCall to start effectively deploy their telecom services to the Czech market and meet their dynamic requirements. The Emeldi Commerce® package delivered a comprehensive, full-fledged enterprise e-commerce solution capable of meeting its online channels domain and customer relationship management(CRM) requirements.
Business value added included:
- CRM
- Order Management
- Product Catalogue
- CPQ / Product Pricing Business Rules x Content Management
- Digital Commerce
- Integration Framework
- Campaign Management
- Call Center Customer Service Channel
- Online Self Service Channel