Stevenage Borough Council

Stevenage Borough Council (SBC) is one of ten districts in the county of Hertfordshire in the United Kingdom. A medium size town with around 85,000 residents, Stevenage is located approximately 30 miles north of London and 30 miles west of Cambridge.

The Council provides a wide range of services to local residents and businesses, such as:

  • Waste and Recycling collections
  • Street Cleaning and environmental maintenance
  • Planning
  • Housing
  • Environmental Health
  • Council Tax collection
  • Business Rates collection

The Stevenage Borough Council website is the main online gateway for residents and businesses to interact with the council.


Stevenage Borough Council (SBC) was faced with the daunting challenge of deciding how to introduce a platform into their portal landscape with the ability of aggregating their online services. The Proof of Concept (PoC) was delivered by Emeldi Group using agile development methodologies and ultimately demonstrated the technical feasibility of integrating SBC’s CRM and downstream application to the portal via a centralised integration layer. The primary goal of identifying the portal technical standard for SBC’s online landscape was achieved in a matter of a few short weeks with very little investment on Stevenage’s part.

For more information see the case study

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