T-Com (in past officially called Slovenské telekomunikácie and Slovak Telecom; the brand used for fixed line products is T-Com since March 2006) is the largest telecommunications company operating in Slovakia. T-Com offers a full-array of data and voice services, owns and operates the fixed and mobile telecommunications network covering almost the entire territory of the Slovak Republic.The company is a member of the multinational Deutsche Telekom Group. Its majority shareholder is Deutsche Telekom AG with 51 % shares.
For more information visit www.telekom.sk
Emeldi Group consultants played a key role in the re-organization of T-Com’s customer front office, following its acquisition by Deutsche Telekom. Our consultants were involved in:
Managing implementation and rollout of Call Centres in T-Com
Business Process design and organizational deployment
Work instructions development and deployment
Definition of KPIs, Organizational Roles, Responsibilities and Reporting Lines
Emeldi was also engaged to define internal and inter-operator business processes for introduction of Local Loop Unbundling (LLU) in Slovakia.