The SingTel Group

The SingTel Group is Asia’s leading communications group with operations in more than 20 countries worldwide.Singtels’ main operations are in Singapore and Australia. Headquartered in Singapore, SingTel has more than 130 years of operating experience and has played a pivotal role in the country’s development as a major communications hub. Today, Singtel continues to lead and shape the local digital consumer market and the enterprise market. Its Australian arm, Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. Optus is the most significant financial contributor to the SingTel Group.

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Project Info

Emeldi Group consultants worked with SingTel Optus to successfully design and implement business processes, organizational structure and supporting IT systems for:

Retail Customer Care and Billing
Retail Order management
Interconnect billing
Usage mediation for retail and interconnect billing
We further managed a team of architects and designers tasked with producing a tactical and strategic architectural blueprint for convergent billing between traditional Fixed Line and GSM products (Fixed-Mobile Convergence).