Emeldi Help & Support 360
Transform customer support calls into opportunities
Unified customer data and support services
Turn call center operator staff into an effective sales force by providing them with a powerful set of tools for engaging callers with personalized offers and transforming support call tickets into up-sale conversions.
- Increase Net Promoter Scores (NPS), make sense of customers’ past interactions with your brand, and discern predictive and personalized customer care outcomes.
- Grant an unprecedented amount of ease to marketers in designing and accessing all processes and data within the digital commerce ecosystem.
- Immediately call up customer data, discern the best course of action, and maximize the productivity of support agents through intuitive, and feature-rich account management services.
- Emeldi Commerce Omni-channel Platform is built on unified architecture which gives you a converge in both Digital commerce and CRM functionality into a single application
- Designed following best-in-breed Omni-channel principles, Emeldi Commerce Help & Support-360 allows your call center agents to manage subscriber account profiles in a consistent way through a single dashboard.
Unified data-capture engine
Understand your customers’ user journeys and serve them better through leveraging customer behaviour analytics to drive increased sales and NPS scores. Operators can de-calcify their business and focus on building captivating user experiences
- Omni-channel assisted care
- Personalized customer interactions
- Proactive care
- Improved targeting
- Personalized offers
- Targeted marketing
- Track customer engagement through different channels
Continuous customer experience
As part of Emeldi Commerce integrated platform, Self-Service 360 enables you to deliver accurate and consistent information about products, services and customers across all interactions
- Consistent handling of self-service digital processes which are fully in line with all other channels or customer touchpoints
- Centrally controlled and shared product catalogue —specifically designed for telecom OSS/BSS
- Central monitoring of transactions and customer/user behavior
- Low implementation/customization efforts → out-of-the-box telecom solution
Consolidated 360º view
- Account Service Configurations
- Users Management
- Trouble Ticketing
- Account Statements
- Personalized offers
- Usage Reports
- Contract Management
- Prolongations / Up-sales
- Personalized Notifications
- Outage Reports
Emeldi Commerce® is a niche telecom disruptor according to Gartner. Gartner has featured Emeldi Commerce® among the leading digital commerce and CRM vendors 4 years running:
- The Gartner Digital Commerce Vendor Guide, 2014, 2015, 2016, and 2017
- The Gartner CRM Vendor Guide, 2016
- IT Market Clock for Digital Commerce, 2016
- Digital Multichannel IT Solutions for CSPs, Worldwide, 2016