Emeldi Help & Support 360

Transform customer support calls into opportunities

Unified customer data and support services

Turn call center operator staff into an effective sales force by providing them with a powerful set of tools for engaging callers with personalized offers and transforming support call tickets into up-sale conversions.

  • Increase Net Promoter Scores (NPS), make sense of customers’ past interactions with your brand, and discern predictive and personalized customer care outcomes.
  • Grant an unprecedented amount of ease to marketers in designing and accessing all processes and data within the digital commerce ecosystem.
  • Immediately call up customer data, discern the best course of action, and maximize the productivity of support agents through intuitive, and feature-rich account management services.
  • Emeldi Commerce Omni-channel Platform is built on unified architecture which gives you a converge in both Digital commerce and CRM functionality into a single application
  • Designed following best-in-breed Omni-channel principles, Emeldi Commerce Help & Support-360 allows your call center agents to manage subscriber account profiles in a consistent way through a single dashboard.

Unified data-capture engine

Understand your customers’ user journeys and serve them better through leveraging customer behaviour analytics to drive increased sales and NPS scores. Operators can de-calcify their business and focus on building captivating user experiences

  • Omni-channel assisted care
  • Personalized customer interactions
  • Proactive care
  • Improved targeting
  • Personalized offers
  • Targeted marketing
  • Track customer engagement through different channels

Continuous customer experience

As part of Emeldi Commerce integrated platform, Self-Service 360 enables you to deliver accurate and consistent information about products, services and customers across all interactions

  • Consistent handling of self-service digital processes which are fully in line with all other channels or customer touchpoints
  • Centrally controlled and shared product catalogue —specifically designed for telecom OSS/BSS
  • Central monitoring of transactions and customer/user behavior
  • Low implementation/customization efforts → out-of-the-box telecom solution

Consolidated 360º view

  • Account Service Configurations
  • Users Management
  • Trouble Ticketing
  • Account Statements
  • Personalized offers
  • Usage Reports
  • Contract Management
  • Prolongations / Up-sales
  • Invoices
  • Payments
  • Personalized Notifications
  • Outage Reports

Industry-Recognized Solution

Emeldi Commerce® is a niche telecom disruptor according to Gartner. Gartner has featured Emeldi Commerce® among the leading digital commerce and CRM vendors 4 years running:

  • The Gartner Digital Commerce Vendor Guide, 2014, 2015, 2016, and 2017
  • The Gartner CRM Vendor Guide, 2016
  • IT Market Clock for Digital Commerce, 2016
  • Digital Multichannel IT Solutions for CSPs, Worldwide, 2016

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