Emeldi Help & Support 360

Transform customer support calls into opportunities

Unified customer data and support services

Turn call center operator staff into an effective sales force by providing them with a powerful set of tools for engaging callers with personalized offers and transforming support call tickets into up-sale conversions.

  • Increase Net Promoter Scores (NPS), make sense of customers’ past interactions with your brand, and discern predictive and personalized customer care outcomes.
  • Grant an unprecedented amount of ease to marketers in designing and accessing all processes and data within the digital commerce ecosystem.
  • Immediately call up customer data, discern the best course of action, and maximize the productivity of support agents through intuitive, and feature-rich account management services.
  • Emeldi Commerce Omni-channel Platform is built on unified architecture which gives you a converge in both Digital commerce and CRM functionality into a single application
  • Designed following best-in-breed Omni-channel principles, Emeldi Commerce Help & Support-360 allows your call center agents to manage subscriber account profiles in a consistent way through a single dashboard.
Operational Productivity

80

FTE reduction over five year period
Decreased TCO

50

percent reduction in maintenance costs
CSP Specialized

100

percent of our deployments are within Telecom sector

Unified data-capture engine

Understand your customers’ user journeys and serve them better through leveraging customer behaviour analytics to drive increased sales and NPS scores. Operators can de-calcify their business and focus on building captivating user experiences

  • Omni-channel assisted care
  • Personalized customer interactions
  • Proactive care
  • Improved targeting
  • Personalized offers
  • Targeted marketing
  • Track customer engagement through different channels

Continuous customer experience

As part of Emeldi Commerce integrated platform, Self-Service 360 enables you to deliver accurate and consistent information about products, services and customers across all interactions

  • Consistent handling of self-service digital processes which are fully in line with all other channels or customer touchpoints
  • Centrally controlled and shared product catalogue —specifically designed for telecom OSS/BSS
  • Central monitoring of transactions and customer/user behavior
  • Low implementation/customization efforts → out-of-the-box telecom solution

Consolidated 360º view

  • Account Service Configurations
  • Users Management
  • Trouble Ticketing
  • Account Statements
  • Personalized offers
  • Usage Reports
  • Contract Management
  • Prolongations / Up-sales
  • Invoices
  • Payments
  • Personalized Notifications
  • Outage Reports

Industry-Recognized Solution

Emeldi Commerce® is a niche telecom disruptor according to Gartner. Gartner has featured Emeldi Commerce® among the leading digital commerce and CRM vendors 4 years running:

  • The Gartner Digital Commerce Vendor Guide, 2014 – present
  • The Gartner CRM Vendor Guide
  • IT Market Clock for Digital Commerce
  • Digital Multichannel IT Solutions for CSPs, Worldwide

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