Stevenage Borough Council Case Study

Stevenage Borough Council (SBC) is one of ten districts in the county of Hertfordshire in the United Kingdom. A medium size town with around 85,000 residents, Stevenage is located approximately 30 miles north of London and 30 miles west of Cambridge.

Stevenage Borough Council was faced with the daunting challenge of deciding how to introduce a platform into their portal landscape with the ability of aggregating their online services. In the longer term, the council wished to provide its customers with access to an account online, which will facilitate self-service via its website.