Order Management
Enterprise Portal Management
Order Management
Manage orders across all channels with the Order Management sub-module. Order Management provides a single point of management for all products and services orders.
- Order Browsing – Browse, filter, and group orders, view their attributes, statuses, composite products & services.
- Order Fulfilment – Administer and ensure proper order fulfilment of automated and manual provisioning tasks.
- Order Resilience – Take advantage of the powerful order resilience mechanism of Emeldi Commerce® utilizing order parking, retention and win-back functionality ensuring that no orders slip through the cracks. Orders are never lost or turned away due to failures in external or internal back-end systems as Emeldi Commerce® provides a potent means to intelligently continue ordering workflows even while critical back-end systems are not responding. From the online customer’s perspective, Emeldi Commerce® provides 100% availability regardless of the situation behind the middle layer
- Back Office Integration – Emeldi Commerce® effectively leverages back office resources for ensuring customer retention by forwarding comprehensive fault information to back offices where human intervention can take place. Empirical studies show that back office proactive efforts yield an up to 70% conversion rate on business retention when this practice is successfully employed by e-commerce providers.
- Order Orchestration – Orchestrate complex orders to multiple order management systems and logistics applications allowing for automated ordering of any and all products & services.
- Reporting – View detailed reports on order fulfilment, volume, conversion rates, and statuses with Order Management’s extensible reporting engine.