Self Service
Portal Extensions
Self Service
Account, billing, payment, and product management portal. Available in two flavors each driven to satisfy the specific requirements and usage of customers from different segments.
Self Service Core Features:
- Customer Account Management – Management of customer account settings and attributes, fully integrated with Emeldi Commerce® customer intelligence services and back-end CRM systems
- Service and Subscription Management – Self service administration functionality, fully integrated ordering channel for value-added products and services
- Activity Auditing – Auditing functionality designed to provide the highest level of transparency between you and your customers providing comprehensive account history
Self Service Extended Features:
- Customer Issue Management – Integrate self-service with your favourite trouble tracking software and effectively manage customer issues
- User Access Management – Provide control over access rights and privileges for multiple-subscriber accounts such as family or corporate accounts
- Mobile Access Channel Management – 24/7 access anywhere, anytime (configurable mobile & online channels)
- Campaigns and Promotions Management – Interface with Emeldi Commerce® Campaign Management module and deliver your value-added campaign to the self-service dashboard
- Payments Management – Emeldi Commerce® brings the flexibility to enterprise customers to properly manage invoicing within a corporate context.
- Anywhere, anytime access – multi-channel access channel support (mobile & online)
- Billing Management – The Billing Management extension reduces the operator’s billing costs, improves flexibility and convenience for customers, all while helping to reduce an organization’s environmental carbon footprint