Portal Extensions

Customer Care

Extend your portal objectives and audience from an informational touch-point for external customers to also include an administration console for internal operational users. Emeldi Commerce® Customer Care provides your business with a fully integrated, multi-channel call centre solution allowing it to provide the highest level of service to its customers with exceptionally fast customer issue management engendering a drastic reduction in call centre costs.

Key features:

• Integrated call centre support for live communications across multiple different channels
• Allows operators to quickly call-up relevant customer information and view/manage account details, payment history, order fulfilment statuses for fast and effective customer service, and high call turn-around rates
• Fully integrated to Emeldi Commerce® order management software, Customer Care also turns your call centre into an alternative ordering channel for value-added services