Customer Engagements

Enterprise Portal Services

Customer Engagements

Provide a communications line for your customers to interact directly to your organization’s operators in real-time. The Enterprise Portal Services module offers multiple integration and communications options to your customers eliminating barriers for managing their own account settings, ordering products, and achieving their desired productivity online.

• Click-4-Chat – Users can chat directly to call centre operations via online chat across all portal channels.
• Click-4-Call – Provide your users with the ability to initiate VOIP conversations with call centre operations across all portal channels.
• Web Call-back – Operators can return call requests over standard telephone lines to address customer inquiries.